{"id":856,"date":"2023-12-21T20:51:27","date_gmt":"2023-12-21T20:51:27","guid":{"rendered":"https:\/\/icebergskibansko.com\/?page_id=856"},"modified":"2023-12-21T20:51:27","modified_gmt":"2023-12-21T20:51:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/icebergskibansko.com\/en\/faq\/","title":{"rendered":"Find some answers here"},"content":{"rendered":"

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FAQ<\/h1>\n

[\/et_pb_text][et_pb_divider color=\u201crgba(255,255,255,0.7)\u201c divider_weight=\u201c3px\u201c _builder_version=\u201c4.16\u2033 max_width=\u201c120px\u201c animation_style=\u201czoom\u201c animation_direction=\u201cleft\u201c global_colors_info=\u201c{}\u201d][\/et_pb_divider][\/et_pb_column][et_pb_column type=\u201c1_4\u2033 _builder_version=\u201c4.16\u2033 custom_padding=\u201c|||\u201d global_colors_info=\u201c{}\u201c custom_padding__hover=\u201c|||\u201c][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u201c4.16\u2033 custom_padding=\u201c27px|0px|0px|0px\u201d global_colors_info=\u201c{}\u201c custom_margin=\u201c47px|auto||auto||\u201c][et_pb_column type=\u201c4_4\u2033 _builder_version=\u201c4.16\u2033 custom_padding=\u201c|||\u201d global_colors_info=\u201c{}\u201c custom_padding__hover=\u201c|||\u201c][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201c1\u2033 _builder_version=\u201c4.16\u2033 _module_preset=\u201cdefault\u201c custom_padding=\u201c2px|||||\u201d global_colors_info=\u201c{}\u201c][et_pb_row _builder_version=\u201c4.16\u2033 module_alignment=\u201ccenter\u201c custom_margin=\u201c|||\u201c custom_margin_tablet=\u201c0px|||\u201d custom_margin_phone=\u201c0px|||\u201c custom_margin_last_edited=\u201coff|desktop\u201c custom_padding=\u201c|||\u201c global_colors_info=\u201c{}\u201c][et_pb_column type=\u201c4_4\u2033 _builder_version=\u201c4.16\u2033 background_color_gradient_direction=\u201c35deg\u201c custom_padding=\u201c|||\u201c custom_padding_tablet=\u201c|0px||\u201c global_colors_info=\u201c{}\u201c padding_tablet=\u201c|0px||\u201c custom_padding__hover=\u201c|||\u201c][et_pb_text admin_label=\u201cSubtitle\u201c _builder_version=\u201c4.23.1\u2033 text_font=\u201cMontserrat|500||on|||||\u201d text_text_color=\u201crgba(0,0,0,0.25)\u201d header_font=\u201c|||||||||\u201d text_orientation=\u201ccenter\u201c animation_direction=\u201cright\u201c global_colors_info=\u201c{}\u201c]<\/p>\n

FAQ<\/p>\n

[\/et_pb_text][et_pb_text admin_label=\u201cTitle\u201c _builder_version=\u201c4.23.1\u2033 text_font=\u201c|||||||||\u201c header_font=\u201c||||||||\u201c header_2_font=\u201cMontserrat|500|||||||\u201d header_2_text_align=\u201ccenter\u201c header_2_font_size=\u201c30px\u201c header_2_line_height=\u201c1.4em\u201c animation_style=\u201cfade\u201c animation_direction=\u201cright\u201c animation_starting_opacity=\u201c100%\u201c global_colors_info=\u201c{}\u201c]<\/p>\n

Find some answers here<\/h2>\n

[\/et_pb_text][et_pb_text admin_label=\u201cTitle\u201c _builder_version=\u201c4.23.1\u2033 text_font=\u201cMontserrat|300|||||||\u201d text_line_height=\u201c1.8em\u201c header_font=\u201c|||||||||\u201c header_2_font=\u201cMontserrat|500|||||||\u201d header_2_text_align=\u201ccenter\u201c header_2_font_size=\u201c30px\u201c header_2_line_height=\u201c1.4em\u201c max_width=\u201c700px\u201c module_alignment=\u201ccenter\u201c animation_style=\u201cfade\u201c animation_direction=\u201cright\u201c hover_enabled=\u201c0\u2033 global_colors_info=\u201c{}\u201c sticky_enabled=\u201c0\u2033]<\/p>\n

We have collected for you answers for questions that are frequently asked by our visitors. Don't hesitate to contact us if you can't find your question here or there is anything unclear.<\/p>\n

[\/et_pb_text][et_pb_divider color=\u201c#C82128\u2033 divider_weight=\u201c3px\u201c _builder_version=\u201c4.16\u2033 max_width=\u201c80px\u201c module_alignment=\u201ccenter\u201c animation_style=\u201cslide\u201c animation_direction=\u201cright\u201c animation_intensity_slide=\u201c5%\u201c animation_starting_opacity=\u201c100%\u201c global_colors_info=\u201c{}\u201c][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u201c4.16\u2033 _module_preset=\u201cdefault\u201c global_colors_info=\u201c{}\u201c][et_pb_column type=\u201c4_4\u2033 _builder_version=\u201c4.16\u2033 _module_preset=\u201cdefault\u201c][et_pb_accordion open_toggle_text_color=\u201c#A5C74B\u201c _builder_version=\u201c4.23.1\u2033 _module_preset=\u201cdefault\u201c toggle_level=\u201ch3\u2033 hover_enabled=\u201c0\u2033 global_colors_info=\u201c{}\u201c sticky_enabled=\u201c0\u2033][et_pb_accordion_item title=\u201cCan I get the gear the day before?\u201d open=\u201con\u201c _builder_version=\u201c4.23.1\u2033 _module_preset=\u201cdefault\u201c hover_enabled=\u201c0\u2033 global_colors_info=\u201c{}\u201c sticky_enabled=\u201c0\u2033]<\/p>\n

Yes, you can! Come between 18:30 and 20:30 for fittings before the first day of your rental period.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u201cCan I visit the ski locker without a reservation?\u201d _builder_version=\u201c4.23.1\u2033 _module_preset=\u201cdefault\u201c hover_enabled=\u201c0\u2033 global_colors_info=\u201c{}\u201c open=\u201coff\u201c sticky_enabled=\u201c0\u2033]<\/p>\n

Of course! However, we recommend you to make an online reservation for the equipment for faster service in our wardrobe.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u201cCan I keep my rented equipment at my hotel?\u201d _builder_version=\u201c4.23.1\u2033 _module_preset=\u201cdefault\u201c hover_enabled=\u201c0\u2033 global_colors_info=\u201c{}\u201c open=\u201coff\u201c sticky_enabled=\u201c0\u2033]<\/p>\n

Yes, you can do it. It may be more convenient for you because many hotels offer transportation to the Gondola lift, which will save you time in the morning.\u00a0<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u201cCan I have a day off while I have rental equipment?\u201d _builder_version=\u201c4.23.1\u2033 _module_preset=\u201cdefault\u201c hover_enabled=\u201c0\u2033 global_colors_info=\u201c{}\u201c open=\u201coff\u201c sticky_enabled=\u201c0\u2033]<\/p>\n

Yes, you just need to notify our team in advance and leave the equipment with us on your day off so you won't be charged for it.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u201cWhen do I have to return the rented equipment?\u201d _builder_version=\u201c4.23.1\u2033 _module_preset=\u201cdefault\u201c hover_enabled=\u201c0\u2033 global_colors_info=\u201c{}\u201c open=\u201coff\u201c sticky_enabled=\u201c0\u2033]<\/p>\n

Daily rental is considered 08:00-19:00. You must return your gear no later than 19:00 on your last day of the rental period or when you store it in our wardrobe.<\/p>\n

If you return it after 19:00, there may be additional charges.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u201cWhere is the ski locker?\u201d _builder_version=\u201c4.23.1\u2033 _module_preset=\u201cdefault\u201c hover_enabled=\u201c0\u2033 global_colors_info=\u201c{}\u201c open=\u201coff\u201c sticky_enabled=\u201c0\u2033]<\/p>\n

Our ski and snowboard wardrobe is only a 3-minute walk from the Gondola lift. The adress is Bansko, 92a Pirin St., 2nd floor. Link to the Google location.<\/a><\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title="How can I pay?" _builder_version=\u201c4.23.1\u2033 _module_preset=\u201cdefault\u201c hover_enabled=\u201c0\u2033 sticky_enabled=\u201c0\u2033]<\/p>\n

You can pay in cash in BGN or by card.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u201cCan I exchange ski gear for snowboard gear or vice versa?\u201d _builder_version=\u201c4.23.1\u2033 _module_preset=\u201cdefault\u201c hover_enabled=\u201c0\u2033 sticky_enabled=\u201c0\u2033]<\/p>\n

Yes, we'll be happy to help you try something different! You only have to pay the difference in the rental price, if any.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u201cWhat happens if I lose or damage my equipment?\u201d _builder_version=\u201c4.23.1\u2033 _module_preset=\u201cdefault\u201c hover_enabled=\u201c0\u2033 sticky_enabled=\u201c0\u2033]<\/p>\n

We cover minor equipment damages. However, if it is seriously damaged or lost, you will have to cover the costs.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u201cCan I bring another piece of equipment to replace the one I lost?\u201d _builder_version=\u201c4.23.1\u2033 _module_preset=\u201cdefault\u201c hover_enabled=\u201c0\u2033 sticky_enabled=\u201c0\u2033]<\/p>\n

No, we do not accept other equipment. You must pay for the lost one.\u00a0<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_cta button_text="To contacts" _builder_version="4.23.1\u2033 _module_preset="default" hover_enabled="0" global_colors_info="{}" background_color="#A5C74B" button_url="https:\/\/icebergskibansko.com\/contact\/" sticky_enabled=\u201c0\u2033]<\/p>\n

Can't find the answer to your question? Contact us!<\/h2>\n

[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u201c1\u2033 admin_label=\u201cRegister\u201c _builder_version=\u201c4.16\u2033 use_background_color_gradient=\u201con\u201c background_color_gradient_direction=\u201c240deg\u201c background_color_gradient_stops=\u201c#77af15 0%|rgba(72,102,255,0.9) 100%\u201c background_color_gradient_overlays_image=\u201con\u201c background_color_gradient_start=\u201c#77af15\u2033 background_color_gradient_end=\u201crgba(72,102,255,0.9)\u201c background_image=\u201chttps:\/\/icebergskibansko.com\/wp-content\/uploads\/2021\/10\/iceberg-reservation-ski-school.jpg\u201d background_position=\u201ctop_center\u201c custom_padding=\u201c90px||90px|\u201c animation_style=\u201cslide\u201c animation_direction=\u201cbottom\u201c animation_intensity_slide=\u201c10%\u201c animation_starting_opacity=\u201c100%\u201c background_color_gradient_stops_tablet=\u201c#77af15 0%|rgba(72,102,255,0.9) 100%\u201c background_color_gradient_stops_phone=\u201c#77af15 0%|rgba(72,102,255,0.9) 100%\u201c global_module=\u201c142\u2033 global_colors_info=\u201c{}\u201c][et_pb_row _builder_version=\u201c4.16\u2033 global_colors_info=\u201c{}\u201d][et_pb_column type=\u201c4_4\u2033 _builder_version=\u201c4.16\u2033 custom_padding=\u201c|||\u201d global_colors_info=\u201c{}\u201c custom_padding__hover=\u201c|||\u201c][et_pb_text admin_label=\u201cSubtitle\u201c _builder_version=\u201c4.16\u2033 text_font=\u201cMontserrat|500||on|||||\u201d text_orientation=\u201ccenter\u201c background_layout=\u201cdark\u201c animation_style=\u201cfade\u201c global_colors_info=\u201c{}\u201c]Join[\/et_pb_text][et_pb_text admin_label=\u201cTitle\u201c _builder_version=\u201c4.19.2\u2033 text_font=\u201c||||||||\u201c header_font=\u201c||||||||\u201c header_2_font=\u201cMontserrat|500|||||||\u201d header_2_text_align=\u201ccenter\u201c header_2_font_size=\u201c30px\u201c background_layout=\u201cdark\u201c animation_style=\u201cfade\u201c global_colors_info=\u201c{}\u201c]<\/p>\n

Book now!<\/h2>\n

[\/et_pb_text][et_pb_divider color=\u201c#ffffff\u201c divider_weight=\u201c3px\u201c _builder_version=\u201c4.16\u2033 max_width=\u201c80px\u201c module_alignment=\u201ccenter\u201c animation_style=\u201cfade\u201c global_colors_info=\u201c{}\u201c][\/et_pb_divider][et_pb_text_builder_version =\u201c4.19.2\u2033 text_font=\u201cMontserrat|300|||||||\u201c text_line_height=\u201c1.8em\u201c header_font=\u201c|||||||||\u201c text_orientation=\u201ccenter\u201c background_layout=\u201cdark\u201c max_width= \u201c700px\u201c module_alignment=\u201ccenter\u201c custom_margin=\u201c||70px|\u201c animation_style=\u201cfade\u201c global_colors_info=\u201c{}\u201c]<\/p>\n

Make an online booking for a ski or snowboard lessons and equipment. Click the button below.<\/p>\n

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FAQFAQFrequently Asked Questions and AnswersWe have collected for you some of the most frequently asked questions and their answers. Do not hesitate to contact us if you have anything unclear.Yes, you can! Come between 6:30 PM and 8:30 PM for samples before the first day of the rental period.Of course! However, we recommend that you make an online reservation for the equipment for [\u2026]<\/p>","protected":false},"author":2,"featured_media":581,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-856","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\n\u0427\u0435\u0441\u0442\u043e \u0437\u0430\u0434\u0430\u0432\u0430\u043d\u0438 \u0432\u044a\u043f\u0440\u043e\u0441\u0438 \u0438 \u043e\u0442\u0433\u043e\u0432\u043e\u0440\u0438 - Iceberg Ski Bansko<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/icebergskibansko.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0427\u0435\u0441\u0442\u043e \u0437\u0430\u0434\u0430\u0432\u0430\u043d\u0438 \u0432\u044a\u043f\u0440\u043e\u0441\u0438 \u0438 \u043e\u0442\u0433\u043e\u0432\u043e\u0440\u0438 - Iceberg Ski Bansko\" \/>\n<meta property=\"og:description\" content=\"FAQFAQ\u0427\u0435\u0441\u0442\u043e \u0437\u0430\u0434\u0430\u0432\u0430\u043d\u0438 \u0432\u044a\u043f\u0440\u043e\u0441\u0438 \u0438 \u043e\u0442\u0433\u043e\u0432\u043e\u0440\u0438\u0421\u044a\u0431\u0440\u0430\u0445\u043c\u0435 \u0437\u0430 \u0442\u0435\u0431 \u043d\u044f\u043a\u043e\u0438 \u043e\u0442 \u043d\u0430\u0439-\u0447\u0435\u0441\u0442\u043e \u0437\u0430\u0434\u0430\u0432\u0430\u043d\u0438\u0442\u0435 \u0432\u044a\u043f\u0440\u043e\u0441\u0438 \u043a\u044a\u043c \u043d\u0430\u0441 \u0438 \u0442\u0435\u0445\u043d\u0438\u0442\u0435 \u043e\u0442\u0433\u043e\u0432\u043e\u0440\u0438. \u041d\u0435 \u0441\u0435 \u043a\u043e\u043b\u0435\u0431\u0430\u0439 \u0434\u0430 \u043d\u0438 \u043f\u043e\u0442\u044a\u0440\u0441\u0438\u0448, \u0430\u043a\u043e \u0438\u043c\u0430\u0448 \u043d\u0435\u0449\u043e \u043d\u0435\u044f\u0441\u043d\u043e.\u0414\u0430, \u043c\u043e\u0436\u0435! 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